Privacy policy

This Privacy Notice explains how Mai-Ori India LLP, operating the Skynfit brand and www.skynfit.in ("Skynfit", "we", "us" or "our"), collects, uses, shares, stores and protects personal information when you browse our website, create an account, place an order, contact us, participate in promotions, submit reviews or otherwise interact with us.

This Notice is intended to operate in accordance with applicable Indian privacy, information-technology, consumer-protection and e-commerce law. India's Digital Personal Data Protection framework is being brought into force in phases. We will update our processes and this Notice as additional provisions become applicable.

1. Scope

This Notice applies to personal information collected through the Skynfit website, checkout, customer support, marketing communications, social-commerce interactions where we control the processing, and information received from service providers in connection with your order. It does not govern the independent privacy practices of third-party websites, payment providers, marketplaces or social-media platforms.

2. Information We May Collect

2.1 Information you provide

·  Identity and contact information, such as your name, mobile number, email address, billing address and delivery address.

·  Account information, login credentials or account preferences where account functionality is enabled.

·  Order information, including products purchased, quantities, coupons, order value, delivery instructions, returns, replacements and refund history.

·  Customer-support information, including emails, calls, chats, WhatsApp messages, photographs, videos or other evidence voluntarily submitted in relation to an order or claim.

·  Marketing preferences, product interests, survey responses, reviews and content you choose to submit.

·  Information voluntarily shared about skin, fitness or product preferences. Please do not send medical records or sensitive health information unless specifically requested and necessary to resolve a safety or product complaint.

2.2 Information collected automatically

·  Device and technical information, such as IP address, browser type, operating system, device identifiers, approximate location derived from IP, language and time zone.

·  Usage information, such as pages viewed, referring pages, session activity, cart actions, checkout events and interactions with our website or communications.

·  Cookie, pixel and similar technology data as described in our Cookie Policy.

2.3 Payment information

Payments may be processed by banks, payment gateways, UPI providers, card networks or other authorised payment service providers. Skynfit ordinarily receives payment status, transaction identifiers, payment method type and limited reconciliation information. We do not intend to store complete card numbers, CVV, UPI PINs or internet-banking passwords on our own systems. Your payment provider may process additional information under its own privacy terms.

3. How We Use Personal Information

·  To create and manage orders, verify details, process payments, arrange delivery, send order updates and provide invoices.

·  To administer cancellations, returns, replacements, refunds, COD verification, failed deliveries and fraud/RTO controls.

·  To provide customer service, investigate complaints, verify order-related evidence and resolve disputes.

·  To maintain product safety, quality-control and batch-level complaint records where necessary.

·  To operate, secure, troubleshoot and improve our website, checkout, logistics and customer experience.

·  To prevent fraud, abuse, promotion manipulation, account misuse, payment disputes and other unlawful or harmful activity.

·  To conduct analytics, understand product demand and improve our products, merchandising and marketing.

·  To send marketing communications where permitted and to respect opt-out or withdrawal requests.

·  To comply with tax, accounting, legal metrology, consumer-protection, regulatory, law-enforcement and other legal obligations.

·  To establish, exercise or defend legal claims and protect the rights, property and safety of Skynfit, customers and others.

4. Consent, Choice and Marketing

Where consent is required, we seek consent for the relevant purpose and permit withdrawal through the method made available to you. Withdrawal does not affect processing already lawfully undertaken and may prevent us from providing a service that requires the relevant information.

You can opt out of promotional email, SMS or WhatsApp communications through the unsubscribe or opt-out mechanism provided in the message, or by contacting us. Transactional and service communications relating to an order, refund, security matter or legal notice may still be sent.

5. Cookies and Similar Technologies

We use cookies and similar technologies for essential website functions and may use analytics, preference and advertising technologies subject to applicable law and your choices. The categories, purposes and controls are explained in the Skynfit Cookie Policy. Non-essential technologies should be capable of being controlled through the consent or preference mechanism implemented on the website where required.

6. Who We May Share Information With

We do not sell personal information as a standalone business product. We may share information, on a need-to-know basis, with:

·  Website, hosting, cloud, customer-support and technology service providers.

·  Payment gateways, banks, payment aggregators and fraud-prevention providers.

·  Courier, logistics, warehousing, fulfilment, reverse-logistics and address-verification providers.

·  Email, SMS, WhatsApp, advertising, analytics and customer-engagement providers, subject to applicable consent requirements.

·  Manufacturers, quality-control partners or insurers where necessary to investigate a genuine product quality or safety complaint.

·  Professional advisers such as auditors, accountants, lawyers and consultants under appropriate confidentiality obligations.

·  Government, courts, regulators, law-enforcement agencies or other persons where disclosure is required or permitted by law.

·  A purchaser, investor, successor or adviser in connection with a genuine merger, restructuring, financing or sale of all or part of our business, subject to appropriate safeguards.

Service providers are expected to process information only for authorised purposes and to apply appropriate confidentiality and security safeguards consistent with their role and applicable law.

7. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to complete transactions, maintain warranty/complaint history, prevent fraud and abuse, meet tax/accounting/regulatory requirements, and establish or defend legal claims. Retention periods may differ by category of information. Information that is no longer required will be deleted, anonymised or securely archived in accordance with applicable law and our retention practices.

8. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information and our business. These may include access controls, encryption in transit where supported, role-based access, vendor controls, logging, backups and incident-response procedures. No online system is completely secure, and we cannot guarantee absolute security. Customers should protect account credentials and notify us promptly of suspected unauthorised use.

9. Children

Skynfit is not specifically directed to children. We do not knowingly seek to profile or target children for behavioural advertising. Purchases by persons under 18 should be made by or with the involvement of a parent or lawful guardian. If you believe a child has provided personal information to us without appropriate authorisation, please contact the Grievance Officer.

10. Cross-Border Processing

Some service providers may process or store information outside India. Where cross-border processing occurs, we will take steps reasonably appropriate to the service and comply with any restrictions, safeguards or government requirements that apply from time to time.

11. Your Requests and Rights

Subject to applicable law and verification of identity, you may contact us to request correction or updating of inaccurate information, withdrawal of consent where processing is based on consent, deletion where retention is no longer required, information about our handling of your data, or grievance redressal. Certain information may need to be retained despite a deletion request where required for law, fraud prevention, accounting, dispute resolution or other lawful purposes.

As additional provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 become applicable, Skynfit will facilitate the rights and mechanisms required under that framework, including applicable access, correction, erasure, grievance and nomination-related processes.

12. Third-Party Services and Links

Our website may link to third-party sites or services. Their processing is governed by their own privacy notices. Skynfit is not responsible for the privacy or security practices of an independent third party merely because a link or integration is available through our website.

13. Changes to this Notice

We may update this Notice prospectively to reflect changes in law, technology, service providers or business practices. The revised version will display a new "Last updated" date. Where a material change requires fresh notice or consent, we will take the steps required by applicable law.

14. Contact and Grievance Redressal

Consumer and privacy grievances should be acknowledged within the period required by applicable law. For consumer complaints under the e-commerce framework, Skynfit will endeavour to acknowledge receipt within 48 hours, provide the complainant with a copy of the complaint as recorded where applicable, and redress the complaint within one month.