Return & Refund Policy

This Return & Refund Policy applies to products purchased directly from www.skynfit.in. Purchases made through a marketplace or other authorised channel may also be subject to that channel's mandatory return process. This Policy should be read with the Skynfit Terms & Conditions and Payment Policy.

1. Our General Rule for Personal-Care Products

Because Skynfit sells personal-care and cosmetic products, we do not accept returns merely because you changed your mind, ordered the wrong product, dislike the fragrance/texture, found a later lower price, or did not obtain a subjective or expected cosmetic result. This restriction protects hygiene, product integrity and customers from recirculated or tampered goods.

This rule does not affect your rights where a product is defective, damaged, leaking, expired, spurious, materially misdescribed, different from what was ordered, incomplete, or otherwise required to be taken back/refunded under applicable law.

2. Eligible Issues

·  Wrong product or wrong variant delivered.

·  Product missing from a delivered order.

·  Product materially damaged or leaking in transit.

·  Product expired on delivery or otherwise unfit due to a verified product defect.

·  Manufacturing defect or material quality defect attributable to the product.

·  Product materially different from the characteristics or features advertised or agreed.

·  Other circumstances in which applicable consumer law requires return, refund or replacement.

3. Time to Report an Issue

For a wrong, missing, visibly damaged, leaking, tampered or expired item, contact us within 48 hours of delivery so that courier and fulfilment records can be preserved and checked. For a manufacturing defect that could not reasonably be identified on delivery, contact us promptly after discovery and ordinarily within 7 days of delivery, without prejudice to any longer statutory right that applies to a genuine defect.

A short reporting window is an evidence-preservation requirement for shipment discrepancies; it is not intended to extinguish a statutory remedy that cannot lawfully be waived.

4. Evidence Required

To investigate efficiently, we may request the order number, registered mobile/email, photographs of the outer package, shipping label, affected product, batch/lot details and the nature of the issue. Please retain the product and packaging until the claim is resolved or we confirm that they may be discarded.

An unboxing video is strongly recommended for multi-item, high-value, damaged or missing-item claims because it can speed verification. However, absence of an unboxing video will not by itself defeat an otherwise genuine claim where the facts can reasonably be verified through other evidence.

5. Opened or Used Products

Opened or used products are not returnable for change of mind, preference or subjective dissatisfaction. If opening or limited use was reasonably necessary to discover a manufacturing defect, contamination, leakage, pump failure or other genuine product issue, contact us with evidence. We will assess the claim based on the nature of the defect, batch information and applicable consumer law.

An individual sensitivity, allergy or reaction does not automatically establish a product defect. Stop using the product and seek medical advice where appropriate. We may request relevant details to investigate product safety, but we do not require you to disclose unnecessary medical information.

6. How We Resolve an Eligible Claim

After verification, Skynfit may offer a replacement as the fastest resolution. Where replacement is unavailable, inappropriate, declined in circumstances where a refund right applies, or where applicable law otherwise requires, we will process a refund for the eligible amount. We will not require a customer to accept a replacement in place of a statutory refund right.

If a return shipment is required for verification, Skynfit will arrange or bear reasonable reverse-logistics cost for an approved claim caused by a defective, damaged or incorrect product. Do not send products to an address without return authorisation, as unauthorised returns may be lost or rejected.

7. Non-Eligible Returns

·  Change of mind or buyer's remorse.

·  Incorrect product/variant ordered by the customer.

·  Dislike of fragrance, feel, colour, texture or packaging where the product is not defective.

·  Failure to obtain a particular result where no specific result was guaranteed.

·  Product damaged by misuse, improper storage, unauthorised alteration or use contrary to clear directions.

·  Product substantially consumed before the issue was reported without a reasonable explanation.

·  Return request based only on a later discount or price change.

·  Products purchased from unauthorised sellers where authenticity or chain of custody cannot be established.

8. Cancellations

You may request cancellation while the order has not entered dispatch. Once packed, handed to the courier or dispatched, cancellation may no longer be possible. If you refuse a dispatched COD order or cause an avoidable return to origin, the ₹100 COD Fee will be non-refundable and future COD availability may be restricted.

If Skynfit cancels an order, any payment collected for the cancelled item/order, including an applicable COD fee already collected, will be refunded.

9. ₹100 Refundable COD Fee

A ₹100 COD Fee applies where COD is offered. It is refundable after successful delivery. If the COD order is refused, cancelled after dispatch, returned to origin, or otherwise returned for reasons attributable to the customer, the ₹100 fee is non-refundable.

If a COD order is successfully delivered and the ₹100 fee has already been refunded, but the customer later makes a non-defect/customer-initiated return that Skynfit voluntarily agrees to accept, ₹100 may be deducted from the amount otherwise refundable so that the COD fee remains non-refundable. This deduction will not be applied where the return is required because of a defective, damaged, incorrect or materially misdescribed product, or where law requires the full amount to be refunded.

10. Bundles, BOGO, Free Gifts and Promotions

·  A bundle or BOGO may be treated as a single promotional transaction for refund calculation.

·  A customer cannot selectively return a product merely to retain an unintended bundle discount or free-item benefit.

·  Where the qualifying purchase is fully reversed, an unused free gift may be required to be returned. If it is not returned, the disclosed promotional value may be adjusted where legally permissible.

·  Refunds are based on the actual amount paid for the relevant products after coupons and discounts, not on MRP.

·  If only part of an order is eligible for refund, any order-level discount may be apportioned reasonably across the products.

11. Refund Method and Timeline

Once a refund is approved, Skynfit will initiate it to the original payment method wherever practicable. For COD or other transactions where an automated reversal is not possible, we may request verified UPI or bank details. We will not ask for UPI PIN, card PIN, CVV or internet-banking password.

Refunds are ordinarily initiated within 5–7 business days after approval and completion of required verification/return pickup. Banks and payment providers may require additional settlement time. If a refund does not appear after the stated processing period plus the payment provider's normal settlement time, contact customer care with the order and refund reference.

12. Shipping Charges

Original shipping charges, convenience charges or other expressly disclosed service charges are not ordinarily refundable for a customer-initiated/non-defect return. Where the return or non-delivery is caused by Skynfit, a defective/incorrect product, or another circumstance in which applicable law requires those amounts to be refunded, the relevant charges will be refunded accordingly.

13. Repeated Abuse or Fraud

We may conduct reasonable verification and restrict COD, promotions or future orders where an account, address, payment instrument or customer shows a pattern of false claims, repeated avoidable RTOs, fraudulent chargebacks, tampering, fabricated evidence or promotion abuse. A restriction will not be used to deny a genuine statutory consumer remedy.

14. How to Raise a Claim

Email support@skynfit.com with your order number and the issue. Consumer complaints will be acknowledged within 48 hours and aimed to be redressed within one month, subject to the nature of the complaint and applicable law.