Shipping policy

This Shipping & Delivery Policy applies to orders placed through www.skynfit.in and explains order processing, shipping charges, delivery estimates, Cash on Delivery (COD), the ₹100 refundable COD Fee, delivery attempts, address responsibilities, return-to-origin (RTO), delayed or lost shipments and related remedies. It forms part of the Skynfit Terms & Conditions and should be read with the Payment Policy and Return & Refund Policy.

1. Shipping Coverage

Unless an international destination is expressly available at checkout, Skynfit ships only to serviceable addresses within India. Serviceability depends on the delivery PIN code, courier network, product restrictions and operational availability and may change from time to time.

We may decline or cancel an order before dispatch where the delivery location is not serviceable or a carrier cannot safely or lawfully transport the order. If Skynfit cancels a prepaid order for this reason, the amount collected for the cancelled order will be refunded.

2. Order Processing and Dispatch

Orders are ordinarily processed and handed to the courier within 1–2 business days after successful order confirmation and any required verification. During launches, major sale periods, public holidays, exceptional order volumes or operational disruptions, processing may take longer. Business days exclude Sundays and public holidays observed at the relevant fulfilment location.

COD orders may be subject to OTP, call, WhatsApp, email or other reasonable verification before dispatch. An unverified COD order may be held or cancelled to prevent fraudulent or avoidable shipments.

Dispatch time is separate from transit time. A tracking number or airway bill (AWB) may take several hours after dispatch to begin showing live courier scans.

3. Delivery Estimates

Most serviceable Indian orders are ordinarily delivered within approximately 2–7 business days after dispatch. Remote locations, difficult terrain, special-service areas and locations affected by limited courier frequency may require additional time. Any delivery window displayed at checkout, in the order confirmation or in courier tracking is an estimate unless expressly stated as a committed delivery schedule.

Delivery estimates can be affected by weather, floods, road closures, strikes, public disturbances, governmental or regulatory action, transport interruption, natural events, major festivals, courier-network disruption or other events beyond reasonable control.

Nothing in this Policy removes a consumer remedy available under applicable law. Where goods are delivered later than a stated delivery schedule for reasons not protected by an applicable force-majeure exception, the customer may exercise the remedies available under law and the Skynfit Return & Refund Policy.

4. Shipping Charges and Free-Shipping Offers

Any shipping charge payable by the customer will be shown before the order is placed. Shipping charges may vary by order value, location, product, shipping method, promotion or other operational factors. Skynfit may introduce, withdraw or change free-shipping offers prospectively without affecting orders already placed.

Unless an offer states otherwise, eligibility for an order-value-based free-shipping promotion is determined using the final merchandise value after discounts and coupons and excludes the ₹100 COD Fee. If a customer requests a pre-dispatch partial cancellation that causes the remaining order to fall below the disclosed free-shipping threshold, the shipping charge applicable to the remaining order may be recalculated before the cancellation refund is processed.

If Skynfit chooses to split one order into multiple parcels for operational reasons, the customer will not be charged an additional shipping fee merely because of that split. Customer-requested split shipment, where supported, may attract an additional disclosed charge.

5. Cash on Delivery and ₹100 Refundable COD Fee

COD is available only for eligible orders and serviceable PIN codes and may be restricted based on order value, courier availability, fraud controls, repeated RTO history or other reasonable operational factors.

A ₹100 COD Fee applies per COD order. The fee is refundable after successful delivery. Once successful delivery is confirmed in the courier/order system, Skynfit will ordinarily initiate the ₹100 refund within 5–7 business days. The bank, UPI provider or payment system may require additional settlement time.

The ₹100 COD Fee is non-refundable where the customer refuses or rejects the parcel after dispatch without a Skynfit-attributable reason; cancels after dispatch when cancellation is no longer operationally available; the parcel is returned to origin because the customer is unavailable after reasonable delivery attempts; materially inaccurate/incomplete delivery information prevents delivery; or a customer-initiated/non-defect return is voluntarily accepted after delivery. If the ₹100 has already been refunded before such a voluntary non-defect return is accepted, it may be adjusted from the amount otherwise refundable.

The COD Fee will not be withheld where non-delivery, RTO or return is attributable to Skynfit or the courier, or where the product is defective, damaged, incorrect, materially misdescribed or another circumstance requires refund of that amount under applicable law.

6. Customer Delivery Responsibilities

Customers must provide a complete and accurate delivery address, including house/flat number, building/street details, locality, city, PIN code, landmark where useful, and a reachable mobile number. Skynfit is not responsible for delay or RTO caused solely by materially inaccurate or incomplete customer-provided information.

The recipient should remain reasonably available during the delivery period and cooperate with lawful courier verification. Do not share a delivery OTP until the parcel is physically available for delivery and you are satisfied that the request is from the authorised courier process.

Delivery to the customer, an adult household member or another person expressly authorised by the customer may constitute delivery. Where the customer has expressly instructed delivery to a reception, security desk, office mailroom or similar receiving point, acceptance there may constitute delivery subject to the courier record and applicable law.

7. Delivery Attempts, Failed Delivery and RTO

Courier partners may make one or more delivery attempts depending on their operating rules and the service area. Skynfit does not guarantee that every attempt will be preceded by a telephone call. Customers should also monitor the tracking information supplied for the order.

If delivery cannot be completed after reasonable attempts for a reason attributable to the customer, the parcel may be returned to origin (RTO). For a COD order, the ₹100 COD Fee remains non-refundable in the circumstances described in Section 5. For a prepaid order, any approved refund will ordinarily be processed after the parcel is received back and checked; original shipping charges, if any, are not ordinarily refundable for a customer-attributable RTO.

A customer-attributable RTO does not create an automatic right to re-dispatch. A fresh order or fresh shipping charge may be required, and Skynfit may require prepayment or restrict COD for future orders where there is a repeated avoidable RTO pattern.

8. Address Changes and Rerouting

Address corrections or changes should be requested immediately after ordering. We will try to make a change before dispatch where operationally possible, but cannot guarantee it. Once a parcel has been dispatched, courier rerouting may be unavailable or may delay delivery.

If an address change requested after dispatch causes an unsuccessful delivery, RTO or additional logistics cost, the order may be treated as customer-attributable to the extent permitted by law and as disclosed in this Policy.

9. Tracking

When available, tracking details will be shared through the website, email, SMS, WhatsApp or another contact method provided with the order. Tracking scans are generated by third-party couriers and can occasionally be delayed or out of sequence.

If tracking shows no meaningful movement for an unusual period, contact support@skynfit.com with the order number and AWB so that we can raise an investigation with the courier.

10. Tampered, Leaking or Visibly Damaged Parcels

If the outer parcel is materially torn, opened, resealed, crushed, leaking or otherwise visibly tampered with at the time of delivery, you should refuse delivery where reasonably possible and contact Skynfit promptly with photographs or other available evidence.

If external damage was not reasonably apparent at delivery but the product is damaged, leaking, incorrect, missing, expired or defective after opening, raise a claim under the Skynfit Return & Refund Policy. Customers are encouraged to retain the outer packaging, shipping label and affected product until the claim is resolved. An unboxing video may assist verification but will not by itself be treated as the only possible evidence of a genuine claim.

11. Marked Delivered but Not Received

If courier tracking shows “delivered” but you have not received the parcel, check with household members, reception/security or another authorised receiving point and then contact us as soon as possible, ideally within 48 hours of the delivery scan, so that courier records and proof of delivery can be investigated promptly. This notification period is intended to support evidence collection and does not extinguish a statutory right that cannot lawfully be waived.

We may review the courier proof of delivery, OTP/signature record, delivery scan, location information where lawfully available and communications with the recipient. If the parcel is confirmed lost or misdelivered for reasons not attributable to the customer, Skynfit will provide an appropriate replacement or refund in accordance with applicable law and product availability.

12. Lost Shipments

A shipment is not treated as lost merely because tracking is temporarily delayed. We may first open a courier investigation. If the courier confirms the shipment as lost, or delivery becomes unreasonably impossible and the customer is not responsible, Skynfit will re-ship the affected products or refund the amount paid, as appropriate. Any ₹100 COD Fee collected digitally for an order that fails due to Skynfit/courier loss will be refunded.

13. Partial and Split Deliveries

An order containing multiple products may arrive in more than one parcel. The order confirmation or tracking may show separate AWBs. Do not raise a missing-item claim solely because one parcel arrives before another where the order is clearly shown as split.

If all expected parcels have reached their final delivery status and an item remains missing, contact us under the Return & Refund Policy for verification and resolution.

14. Delays Beyond Reasonable Control

Skynfit and its logistics partners are not responsible for delay caused solely by events beyond reasonable control, including severe weather, flood, fire, natural disaster, epidemic-related restrictions, war, civil disturbance, governmental action, road or transport closure, widespread telecommunications failure or other force-majeure events. We will nevertheless take reasonable steps to communicate material delays and complete delivery when practicable.

This clause does not exclude any liability or consumer remedy that cannot lawfully be excluded.

15. Fraud, Repeated RTO and Delivery Abuse

To protect genuine customers and control avoidable logistics loss, Skynfit may verify orders or restrict COD, promotions or future orders where there is a documented pattern of false addresses, repeated avoidable RTO, delivery refusal, fabricated non-delivery claims, promotion abuse or other suspected fraud. Such controls will not be used to deny a genuine statutory remedy.

16. Relationship with Returns and Refunds

Shipping-related claims involving damaged, defective, incorrect, expired, missing or materially misdescribed goods are governed by the Skynfit Return & Refund Policy. Payment reversals, failed payments and the mechanics of refunding the ₹100 COD Fee are governed by the Skynfit Payment Policy.

Where the documents appear to conflict, mandatory applicable law prevails. For a genuine Skynfit/courier error, the customer will not be made to bear a charge that applicable law requires Skynfit to refund.

17. Contact and Grievance Redressal

For shipping or delivery assistance, contact support@skynfit.com and provide the order number and AWB, where available.

This Policy is governed by the laws of India and is subject to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 as amended from time to time, and other applicable law.